Contact information

At Ellor, we pride ourselves on providing personal, prompt, and helpful service to our community of shoppers. Whether you have a question about garment sizing, want to track your order, need assistance with returns, or simply want styling advice, we are always here to listen and help.

Below you will find all the official channels to get in touch with our customer care and operations teams.

1. Primary Channels of Communication

For the fastest resolution to your queries, we recommend using our digital channels:

A. WhatsApp Customer Care (Highly Recommended)

  • WhatsApp Support Number: +91 6290430561
  • Best For: Quick sizing questions, real-time shipping updates, order modifications, sending unboxing videos, and return/exchange requests.
  • Response Time: Typically within 1 to 2 hours during operational hours.

B. Email Support

  • Support Email: info@ellor.in
  • Best For: Formal complaints, wholesale inquiries, detailed feedback, and attaching documents or invoices.
  • Response Time: Typically within 24 business hours.

2. Operating Hours

Our customer experience team is active and ready to assist you during the following hours:

  • Days: Monday to Friday
  • Hours: 11:30 AM to 6:00 PM Indian Standard Time (IST)
  • Exclusions: Saturdays, Sundays, and public/national holidays.

Note: You can drop us a message on WhatsApp or send an email outside of these hours, and our team will respond as soon as they resume duty on the next business day.

3. Registered & Physical Mailing Address

If you need to send returns, letters, or official documents, please address them to our head office and warehouse:

Ellor Operations Department
ITALGACHA, KOLKATA - 700079,
WEST BENGAL, INDIA

Please note: Visitors are not allowed at our warehouse/operating address without a pre-scheduled appointment. All retail sales are conducted exclusively online through our website (https://ellor.in/).

4. Specific Department Contact Guide

To help us route your request to the right department quickly, please use the subject lines or formats below:

A. Returns & Refund Desk

  • Action: If you want to return or exchange an item, ensure you contact us within 7 days of delivery.
  • Format: Start your email or WhatsApp message with the prefix: [RETURN/EXCHANGE - Order #XXXXX] (Replace XXXXX with your actual Order ID).

B. Shipping & Delivery Assistance

  • Action: For packages delayed in transit or wrong tracking details.
  • Format: Start your message with: [SHIPPING STATUS - Order #XXXXX].

C. Collaborations & Press

  • Action: If you are an influencer, stylist, or content creator looking to collaborate with Ellor.
  • Contact: Send a detailed proposal along with your social media kits to info@ellor.in with the subject [COLLABORATION INQUIRY].

5. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, we have appointed a Grievance Officer to handle customer escalations and legal notices.

If your query is not resolved to your satisfaction by our customer support desk, you may escalate the matter to our Grievance Officer:

  • Designated Officer: Head of Customer Experience, Ellor
  • Email: info@ellor.in (Mark subject as: ATTN: Grievance Officer)
  • WhatsApp Support: +91 6290430561
  • Address: ITALGACHA, KOLKATA - 700079, WEST BENGAL, INDIA

6. Official Digital Presence

Ensure you are communicating with Ellor's verified platforms. Our only official website and social profiles are:

  • Official Website: https://ellor.in/
  • Instagram: @ellor.in (Placeholder - check website footer for live social links)
  • Facebook: @ellor.in (Placeholder - check website footer for live social links)