Shipping policy

Thank you for shopping at Ellor (https://ellor.in/). We are dedicated to delivering our handpicked, premium apparel to you in a secure and timely manner. This Shipping Policy details our shipping procedures, delivery timelines, charges, and guidelines.

By placing an order with Ellor, you agree to the shipping terms outlined below.

1. Shipping Scope

Currently, Ellor ships to all major cities, towns, and pin codes across India.

Note: For international shipping queries, please contact our support team directly via WhatsApp at +91 6290430561 or email info@ellor.in to check service availability and custom freight rates.

2. Order Processing Time

All orders are processed and prepared for dispatch according to the following schedule:

Standard Processing: Orders are processed within 1 to 3 business days (Monday to Friday, excluding national and public holidays) after receiving your order confirmation.
Custom / Pre-order Items: If an item is on pre-order or requires custom sizing, processing times will be longer. The estimated dispatch timeline for such items is specified on their respective product pages.
Order Cut-Off: Orders placed after 2:00 PM IST on Friday or during the weekend will be queued for processing on the following Monday.

Once your package is handed over to our logistics partner, you will receive an email and/or SMS/WhatsApp notification containing your tracking details.

3. Shipping Rates and Delivery Timelines

We partner with India's leading courier services—including Delhivery, Blue Dart, Xpressbees, and DTDC—to ensure fast and reliable delivery.

A. Shipping Charges (Within India)

Free Shipping Threshold: We offer Free Shipping on all orders with a total order value of ₹5000 and above (applicable to both prepaid and COD orders).
Paid Shipping: For orders under ₹5000, a flat shipping charge of ₹79 is payable.
Cash on Delivery (COD) Handling Fee: If you choose Cash on Delivery (COD) as your payment method, a flat handling fee of ₹100 is charged, regardless of the order value.
Strictly Non-Refundable COD Fee: The ₹100 COD fee is strictly non-refundable under any and all conditions (including if the product is delivered damaged, defective, or incorrect).
- Example: If you receive a damaged product under ₹5000 paid via COD, we will issue a full refund for the product value and the ₹79 shipping charge, but the ₹100 COD handling fee will not be refunded.

B. Estimated Delivery Timelines

Delivery times depend on your geographical location in India:

Destination Region	Estimated Delivery Timeline
Metros & Tier 1 Cities (e.g., Kolkata, Delhi, Mumbai, Bangalore, Chennai)	3 to 5 business days
Tier 2 & Tier 3 Cities	4 to 7 business days
Northeast India, J&K, Himachal Pradesh, and Remote Pin Codes	6 to 10 business days

Please note: The delivery timelines mentioned above are estimates provided by our courier partners. In rare cases, delivery may be delayed due to unforeseen events, public holidays, extreme weather conditions, or local restrictions. We appreciate your patience during such delays.

4. Order Tracking

Once your order has been dispatched:

Notification: You will receive a tracking link via email, SMS, and/or WhatsApp.
Real-Time Tracking: You can use the provided tracking number on the courier partner’s website to monitor your shipment's journey in real time.
Tracking Delays: It may take up to 24 hours for the tracking information to be updated and become active on the courier partner's portal after dispatch.

If you experience any difficulties tracking your order, please reach out to us on WhatsApp at +91 6290430561 with your Order ID, and we will assist you immediately.

5. Delivery Attempt Guidelines

Our delivery partners will attempt to deliver your package up to three (3) times before returning the package to our warehouse (Return to Origin - RTO).

OTP Verification: For secure delivery, some of our logistics partners may request an OTP (One-Time Password) sent to your registered mobile number at the time of delivery. Please ensure your phone is accessible.
Failed Delivery / RTO: If a package is returned to us due to non-availability of the customer, incorrect address, or refusal of delivery:
- For prepaid orders, we will contact you to reschedule delivery. If we receive no response within 5 days, we will cancel the order and issue store credit, after deducting the RTO and outward shipping charges (a total of ₹200).
- For COD orders, future Cash on Delivery options may be disabled for your account at our sole discretion.

6. Incorrect Shipping Address

We ship to the exact address provided by the customer at checkout.

Address Corrections: If you realize you have entered an incorrect or incomplete shipping address, please contact us immediately via WhatsApp at +91 6290430561 or email info@ellor.in within 4 hours of placing your order.
Post-Dispatch Changes: Once the order has been dispatched from our facility, we cannot modify the shipping address. Ellor will not be responsible or liable for orders delivered to incorrect addresses provided by the customer.

7. Damaged or Missing Shipments

Every shipment is insured and carefully packed. If you receive a package that appears open, severely damaged, or tampered with:

Refuse Delivery: You have the right to refuse acceptance of the parcel from the courier agent.
Reporting: Take a photo/video of the tampered package and report it immediately to our customer support within 24 hours at +91 6290430561 or info@ellor.in.
Missing Items: If the package is delivered but contains missing items, please reference our Return and Refund Policy regarding the mandatory unboxing video to claim replacements or refunds.